Auto Shop Communication Tips
An auto center you're not familiar with can either make your service or repair a rewarding experience, or one that's not so good. Many vehicle owners end up being confused as to what type of work the auto shop mechanic is actually going to do. As a vehicle owner, it is up to you to ask questions and make sure you understand the policies of the auto center relating to cost of labor and parts, warranties, and the repair to be performed. Don't be surprised with unexpected costs, time expectations, or the expected vehicle operation.
Here are a few tips to help you communicate effectively with your mechanic the next time you visit an auto shop:
- Questions — Don't be intimidated by repair terms you don't understand, but ask to have them explained in simple terms. Your mechanic should also ask questions of you to obtain diagnostic information and to know how you would like to proceed with any repair or service.
- Take your time – Don't be in a hurry when dropping off your vehicle. Take time to explain the problem. An on-the-spot diagnosis may not be the right one, wasting your valuable time and money.
- Be available – Leave a contact number so that the auto center can call you to apprise you of the problem, course of action, the cost, and obtain your approval for starting the work.
- Understand Policies – Most auto shops have written policies for labor rates, guarantees, warranties, and acceptable methods of payment.
So that you can be completely satisfied with the service to your vehicle, ask questions, receive answers, and then ask questions again--until you understand what you are getting!
If you're looking for a full-service auto shop with highly trained professionals, contact our ASE Certified Technicians at Gary's Quality Automotive by calling (308) 381-2295 or go on-line at https://www.garysautoinc.com/ for more information. Our auto center proudly serves vehicle owners in Grand Island, NE, Wood River, NE and Doniphan, NE.
An auto center you're not familiar with can either make your service or repair a rewarding experience, or one that's not so good. Many vehicle owners end up being confused as to what type of work the auto shop mechanic is actually going to do. As a vehicle owner, it is up to you to ask questions and make sure you understand the policies of the auto center relating to cost of labor and parts, warranties, and the repair to be performed. Don't be surprised with unexpected costs, time expectations, or the expected vehicle operation.
Here are a few tips to help you communicate effectively with your mechanic the next time you visit an auto shop:
- Questions — Don't be intimidated by repair terms you don't understand, but ask to have them explained in simple terms. Your mechanic should also ask questions of you to obtain diagnostic information and to know how you would like to proceed with any repair or service.
- Take your time – Don't be in a hurry when dropping off your vehicle. Take time to explain the problem. An on-the-spot diagnosis may not be the right one, wasting your valuable time and money.
- Be available – Leave a contact number so that the auto center can call you to apprise you of the problem, course of action, the cost, and obtain your approval for starting the work.
- Understand Policies – Most auto shops have written policies for labor rates, guarantees, warranties, and acceptable methods of payment.
So that you can be completely satisfied with the service to your vehicle, ask questions, receive answers, and then ask questions again--until you understand what you are getting!
If you're looking for a full-service auto shop with highly trained professionals, contact our ASE Certified Technicians at Gary's Quality Automotive by calling (308) 381-2295 or go on-line at https://www.garysautoinc.com/ for more information. Our auto center proudly serves vehicle owners in Grand Island, NE, Wood River, NE and Doniphan, NE.
